A company in the retail sector identified significant inefficiencies in the management of its backoffice and the processing of incoming content. To maintain its competitiveness and scale its operations, it needed to define a technological automation solution that would optimize its
Study on the demand for services
A company in the railway sector needed to know the feasibility and potential demand for train service at night. The lack of concrete data made it difficult to plan services adapted to the real needs of the population. We developed a
Action plan to combat digital crime
A government agency needed to adapt its cybercrime operations to a new strategic framework. To do so, it required a structured and realistic action plan that would identify emerging cybercrime challenges, define clear objectives and chart a path towards more effective
Design and implementation of a virtual office
A public employment service needed to transform its service model from a traditional face-to-face system to an accessible, comprehensive and user-centered digital environment. The challenge involved not only technology, but also organizational change, adoption management and support for citizens and companies
Strategic drive for local digitalization
A local public administration faced the challenge of defining a new digital transformation agenda to effectively incorporate the most advanced technologies into the daily functioning of its city. The process required not only planning, but also collective reflection with a strategic
Strategic roadmap planning
A public entity working in the field of meteorological emergencies needed to structure its strategic work through a clear, orderly management agenda aligned with its institutional objectives. The challenge was to identify priorities, coordinate actions, and establish a viable roadmap to
Unification and automation of operational monitoring
A public security entity needed to carry out operational and strategic monitoring of the general plan in force, including both impact indicators and the development of actions. Monitoring had been carried out partially and with scattered tools, making traceability, reporting, and