{"id":48154,"date":"2025-06-27T14:04:30","date_gmt":"2025-06-27T12:04:30","guid":{"rendered":"https:\/\/webteknei-wbyith26fq.live-website.com\/case-studies\/generative-artificial-intelligence-applied-to-banking\/"},"modified":"2025-11-19T10:39:40","modified_gmt":"2025-11-19T09:39:40","slug":"generative-artificial-intelligence-applied-to-banking","status":"publish","type":"neuros_case_study","link":"https:\/\/teknei.com\/en\/case-studies\/generative-artificial-intelligence-applied-to-banking\/","title":{"rendered":"Generative artificial intelligence applied to banking"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"48154\" class=\"elementor elementor-48154 elementor-40095\" data-elementor-post-type=\"neuros_case_study\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2938de7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2938de7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1cf48dd\" data-id=\"1cf48dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab83fcc elementor-widget elementor-widget-neuros_heading\" data-id=\"ab83fcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"neuros_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"neuros-heading-widget\"><h2 class=\"neuros-heading\"><span class=\"neuros-heading-content has_gradient_color_text\">Implementation of models for the improvement of banking processes.  <\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d556a7c elementor-widget elementor-widget-neuros_heading\" data-id=\"d556a7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"neuros_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"neuros-heading-widget\"><h2 class=\"neuros-heading\"><span class=\"neuros-heading-content has_gradient_color_text\">Challenge<\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85eaeb2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"85eaeb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A top-tier banking institution wanted to explore the potential of <strong>Generative Artificial Intelligence to improve its competitive positioning<\/strong> and optimize its day-to-day operations. The goal: anticipate customer churn and discover new relationship opportunities in the business ecosystem. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e69e557 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e69e557\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f28d37c\" data-id=\"f28d37c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a26f423 elementor-widget elementor-widget-neuros_heading\" data-id=\"a26f423\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"neuros_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"neuros-heading-widget\"><h2 class=\"neuros-heading\"><span class=\"neuros-heading-content has_gradient_color_text\">Solution<\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c4c5da elementor-widget elementor-widget-text-editor\" data-id=\"8c4c5da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We designed and implemented three advanced AI models, focused on <strong>customer retention<\/strong> and <strong>intelligent relational analysis<\/strong>:<\/p><ul><li><strong>Leakage Risk Model for Individuals<\/strong>: identifies users with low interaction and risk of abandonment.<\/li><li><strong>Leakage Risk Model for SMEs<\/strong>: detects companies with decreasing activity to activate loyalty measures.<\/li><li><strong>Business Relationship Model<\/strong>: uncovers transactional links between companies, whether or not they are clients of the bank, to detect new business opportunities.<\/li><\/ul><p>Generative AI was applied to build dynamic behavioral patterns, hidden correlations and strategic recommendations aligned with business objectives.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3c5d32 elementor-blockquote--skin-clean elementor-widget elementor-widget-blockquote\" data-id=\"f3c5d32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tWe implement predictive and relational models with Generative AI in banking, anticipating customer leakage and discovering new business opportunities with direct impact on retention and growth.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1588260 elementor-widget elementor-widget-neuros_heading\" data-id=\"1588260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"neuros_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"neuros-heading-widget\"><h2 class=\"neuros-heading\"><span class=\"neuros-heading-content has_gradient_color_text\">Keys to success<\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89673c9 elementor-widget elementor-widget-text-editor\" data-id=\"89673c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Proactive prevention of customer churn<\/strong> through predictive models trained on historical data.<\/li><li><strong>Explainable AI applied to loyalty<\/strong>: preventive rather than reactive approach.<\/li><li><strong>Complete relational vision<\/strong> of the business ecosystem, with the possibility of segmenting, linking and prioritizing contacts.<\/li><li><strong>Assured ROI<\/strong>: 9 months of development with measurable impact on customer retention and growth.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-4b2d94c e-con-full e-flex e-con e-parent\" data-id=\"4b2d94c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6bf497d e-con-full e-flex e-con e-child\" data-id=\"6bf497d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4b8a88 elementor-widget elementor-widget-neuros_heading\" data-id=\"e4b8a88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"neuros_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"neuros-heading-widget\"><h3 class=\"neuros-heading\"><span class=\"neuros-heading-content has_gradient_color_text\">Related success stories<\/span><\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-636871d elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"636871d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:45675,&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t<style id=\"loop-45675\">.elementor-45675 .elementor-element.elementor-element-13214511{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--flex-wrap:wrap;--border-radius:30px 30px 30px 30px;--padding-top:8%;--padding-bottom:8%;--padding-left:8%;--padding-right:8%;}.elementor-45675 .elementor-element.elementor-element-13214511:not(.elementor-motion-effects-element-type-background), .elementor-45675 .elementor-element.elementor-element-13214511 > .elementor-motion-effects-container > 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.elementor-heading-title{font-size:18px;}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"45675\" class=\"elementor elementor-45675 swiper-slide e-loop-item e-loop-item-48160 post-48160 neuros_case_study type-neuros_case_study status-publish has-post-thumbnail hentry neuros_case_study_category-banking-and-insurance neuros_case_study_category-strategic-business-consulting neuros_case_study_tag-business-strategy\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-13214511 e-con-full e-flex e-con e-parent\" data-id=\"13214511\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d211de5 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"d211de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/teknei.com\/en\/case-studies\/development-of-a-business-plan-for-the-digital-capitals-sector\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2000\" height=\"1126\" src=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/BUSINEESPLAN.jpg\" class=\"attachment-full size-full wp-image-44404\" alt=\"\" srcset=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/BUSINEESPLAN.jpg 2000w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/BUSINEESPLAN-300x169.jpg 300w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/BUSINEESPLAN-1024x577.jpg 1024w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/BUSINEESPLAN-768x432.jpg 768w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7917f591 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"7917f591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/teknei.com\/en\/case-studies\/development-of-a-business-plan-for-the-digital-capitals-sector\/\">Development of a business plan for the digital capitals sector.<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"45675\" class=\"elementor elementor-45675 swiper-slide e-loop-item e-loop-item-48154 post-48154 neuros_case_study type-neuros_case_study status-publish has-post-thumbnail hentry neuros_case_study_category-banking-and-insurance neuros_case_study_category-iag-en neuros_case_study_tag-customized-models\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-13214511 e-con-full e-flex e-con e-parent\" data-id=\"13214511\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d211de5 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"d211de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/teknei.com\/en\/case-studies\/generative-artificial-intelligence-applied-to-banking\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2000\" height=\"1126\" src=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/Inteligencia-Artificial-Generativa-Aplicada-a-la-Banca.jpg\" class=\"attachment-full size-full wp-image-44287\" alt=\"\" srcset=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/Inteligencia-Artificial-Generativa-Aplicada-a-la-Banca.jpg 2000w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/Inteligencia-Artificial-Generativa-Aplicada-a-la-Banca-300x169.jpg 300w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/Inteligencia-Artificial-Generativa-Aplicada-a-la-Banca-1024x577.jpg 1024w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/Inteligencia-Artificial-Generativa-Aplicada-a-la-Banca-768x432.jpg 768w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7917f591 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"7917f591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/teknei.com\/en\/case-studies\/generative-artificial-intelligence-applied-to-banking\/\">Generative artificial intelligence applied to banking<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"45675\" class=\"elementor elementor-45675 swiper-slide e-loop-item e-loop-item-48151 post-48151 neuros_case_study type-neuros_case_study status-publish has-post-thumbnail hentry neuros_case_study_category-banking-and-insurance neuros_case_study_category-ecm-en neuros_case_study_tag-ecm-solutions\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-13214511 e-con-full e-flex e-con e-parent\" data-id=\"13214511\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d211de5 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"d211de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/teknei.com\/en\/case-studies\/intelligent-document-management\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2000\" height=\"1126\" src=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/GDI.jpg\" class=\"attachment-full size-full wp-image-44416\" alt=\"\" srcset=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/GDI.jpg 2000w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/GDI-300x169.jpg 300w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/GDI-1024x577.jpg 1024w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/GDI-768x432.jpg 768w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7917f591 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"7917f591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/teknei.com\/en\/case-studies\/intelligent-document-management\/\">Intelligent document management<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"45675\" class=\"elementor elementor-45675 swiper-slide e-loop-item e-loop-item-48148 post-48148 neuros_case_study type-neuros_case_study status-publish has-post-thumbnail hentry neuros_case_study_category-banking-and-insurance neuros_case_study_category-ccm-en neuros_case_study_tag-multichannel-solutions\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-13214511 e-con-full e-flex e-con e-parent\" data-id=\"13214511\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d211de5 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"d211de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/teknei.com\/en\/case-studies\/omnichannel-communications-management\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1126\" src=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/b1V2.jpg\" class=\"attachment-full size-full wp-image-44412\" alt=\"\" srcset=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/b1V2.jpg 2000w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/b1V2-300x169.jpg 300w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/b1V2-1024x577.jpg 1024w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/b1V2-768x432.jpg 768w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7917f591 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"7917f591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/teknei.com\/en\/case-studies\/omnichannel-communications-management\/\">Omnichannel communications management<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"45675\" class=\"elementor elementor-45675 swiper-slide e-loop-item e-loop-item-51098 post-51098 neuros_case_study type-neuros_case_study status-publish has-post-thumbnail hentry neuros_case_study_category-banking-and-insurance neuros_case_study_category-ecm-en neuros_case_study_tag-ecm-solutions\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-13214511 e-con-full e-flex e-con e-parent\" data-id=\"13214511\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d211de5 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"d211de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/teknei.com\/en\/case-studies\/ccm-digital-transformation\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1126\" src=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/12\/CS-01.jpg\" class=\"attachment-full size-full wp-image-51314\" alt=\"Transformaci\u00f3n digital CCM\" srcset=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/12\/CS-01.jpg 2000w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/12\/CS-01-300x169.jpg 300w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/12\/CS-01-1024x577.jpg 1024w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/12\/CS-01-768x432.jpg 768w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7917f591 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"7917f591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/teknei.com\/en\/case-studies\/ccm-digital-transformation\/\">CCM digital transformation<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"45675\" class=\"elementor elementor-45675 swiper-slide e-loop-item e-loop-item-51096 post-51096 neuros_case_study type-neuros_case_study status-publish has-post-thumbnail hentry neuros_case_study_category-banking-and-insurance neuros_case_study_category-iag-en neuros_case_study_tag-customized-models\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-13214511 e-con-full e-flex e-con e-parent\" data-id=\"13214511\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d211de5 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"d211de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/teknei.com\/en\/case-studies\/intelligent-email-automation\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1126\" src=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/12\/CS-03.jpg\" class=\"attachment-full size-full wp-image-51316\" alt=\"Automatizaci\u00f3n inteligente de correos\" srcset=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/12\/CS-03.jpg 2000w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/12\/CS-03-300x169.jpg 300w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/12\/CS-03-1024x577.jpg 1024w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/12\/CS-03-768x432.jpg 768w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7917f591 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"7917f591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/teknei.com\/en\/case-studies\/intelligent-email-automation\/\">Intelligent email automation<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A top-tier banking institution wanted to explore the potential of Generative Artificial Intelligence to improve its competitive positioning and optimize its day-to-day operations. The goal: anticipate customer churn and discover new relationship opportunities in the business ecosystem. We designed and implemented&#8230;<\/p>\n","protected":false},"author":5,"featured_media":44287,"template":"","neuros_case_study_category":[299,295],"neuros_case_study_tag":[304],"class_list":["post-48154","neuros_case_study","type-neuros_case_study","status-publish","has-post-thumbnail","hentry","neuros_case_study_category-banking-and-insurance","neuros_case_study_category-iag-en","neuros_case_study_tag-customized-models"],"acf":[],"_links":{"self":[{"href":"https:\/\/teknei.com\/en\/wp-json\/wp\/v2\/neuros_case_study\/48154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teknei.com\/en\/wp-json\/wp\/v2\/neuros_case_study"}],"about":[{"href":"https:\/\/teknei.com\/en\/wp-json\/wp\/v2\/types\/neuros_case_study"}],"author":[{"embeddable":true,"href":"https:\/\/teknei.com\/en\/wp-json\/wp\/v2\/users\/5"}],"version-history":[{"count":1,"href":"https:\/\/teknei.com\/en\/wp-json\/wp\/v2\/neuros_case_study\/48154\/revisions"}],"predecessor-version":[{"id":48155,"href":"https:\/\/teknei.com\/en\/wp-json\/wp\/v2\/neuros_case_study\/48154\/revisions\/48155"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/teknei.com\/en\/wp-json\/wp\/v2\/media\/44287"}],"wp:attachment":[{"href":"https:\/\/teknei.com\/en\/wp-json\/wp\/v2\/media?parent=48154"}],"wp:term":[{"taxonomy":"neuros_case_study_category","embeddable":true,"href":"https:\/\/teknei.com\/en\/wp-json\/wp\/v2\/neuros_case_study_category?post=48154"},{"taxonomy":"neuros_case_study_tag","embeddable":true,"href":"https:\/\/teknei.com\/en\/wp-json\/wp\/v2\/neuros_case_study_tag?post=48154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}