{"id":50048,"date":"2025-06-30T09:47:54","date_gmt":"2025-06-30T07:47:54","guid":{"rendered":"https:\/\/teknei.com\/case-studies\/komunikazioen-kudeaketa-omnikanala\/"},"modified":"2025-12-01T11:29:00","modified_gmt":"2025-12-01T10:29:00","slug":"komunikazioen-kudeaketa-omnikanala","status":"publish","type":"neuros_case_study","link":"https:\/\/teknei.com\/eu\/case-studies\/komunikazioen-kudeaketa-omnikanala\/","title":{"rendered":"Komunikazioen kudeaketa omnikanala"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"50048\" class=\"elementor elementor-50048 elementor-40114\" data-elementor-post-type=\"neuros_case_study\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2938de7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2938de7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1cf48dd\" data-id=\"1cf48dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82aab3a elementor-widget elementor-widget-neuros_heading\" data-id=\"82aab3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"neuros_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"neuros-heading-widget\"><h2 class=\"neuros-heading\"><span class=\"neuros-heading-content has_gradient_color_text\">Aseguru sektorean bezeroekin komunikazioen kudeaketa omnikanala<\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43e4738 elementor-widget elementor-widget-neuros_heading\" data-id=\"43e4738\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"neuros_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"neuros-heading-widget\"><h2 class=\"neuros-heading\"><span class=\"neuros-heading-content has_gradient_color_text\">Erronka<\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85eaeb2 elementor-widget elementor-widget-text-editor\" data-id=\"85eaeb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAseguru-erakunde batek bezeroekin duen harreman-eredua hobetu behar zuen, komunikazio pertsonalizatu, <strong>multikanal eta eraginkorrago baterantz aurrera eginez<\/strong>. Ohiko prozesuak garestiak, malgutasun gutxikoak ziren eta ez zuten esperientzia homogeneorik ezta elkarreraginetan behar adinako trazabilitaterik bermatzen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e69e557 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e69e557\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f28d37c\" data-id=\"f28d37c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a26f423 elementor-widget elementor-widget-neuros_heading\" data-id=\"a26f423\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"neuros_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"neuros-heading-widget\"><h2 class=\"neuros-heading\"><span class=\"neuros-heading-content has_gradient_color_text\">Soluzioa<\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c4c5da elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8c4c5da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OpenText Exstream-en oinarritutako <strong>Customer Communications Management (CCM)<\/strong> plataforma bat ezarri zen, eta horri esker erakundeak bezeroekin dituen komunikazioak diseinatu, automatizatu eta pertsonalizatu ahal ditu kanal guztietan (posta, emaila, weba, mugikorra&#8230;).<\/p><p>Sistemak komunikazio garrantzitsuen automatizazioa eta pertsonalizazioa errazten du, hala nola:<\/p><ul><li><strong>Polizen jaulkipena eta kudeaketa.<\/strong><\/li><li><strong>Ongi etorri pakete<\/strong> automatizatua eta pertsonalizatua<\/li><li><strong>Gesti\u00f3n de reclamaciones e impagos<\/strong>.<\/li><li><strong>Mensajes vinculados a cumplimiento normativo y auditor\u00eda<\/strong>.<\/li><li><strong>Campa\u00f1as de fidelizaci\u00f3n y marketing personalizado<\/strong>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af2459f elementor-blockquote--skin-clean elementor-widget elementor-widget-blockquote\" data-id=\"af2459f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tAutomatizamos y personalizamos m\u00e1s de 20 millones de comunicaciones anuales con OpenText Exstream, mejorando la relaci\u00f3n con los clientes en todos los canales y reduciendo costes operativos.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2c9b5e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2c9b5e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3285d30\" data-id=\"3285d30\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-481cb68 elementor-widget elementor-widget-neuros_heading\" data-id=\"481cb68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"neuros_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"neuros-heading-widget\"><h4 class=\"neuros-heading\"><span class=\"neuros-heading-content has_gradient_color_text\">Arrakasta-gakoak<\/span><\/h4><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fd863c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4fd863c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Comunicaci\u00f3n omnicanal<\/strong> integrada en todos los puntos de contacto con el cliente.<\/li><li><strong>Reducci\u00f3n de costes operativos<\/strong> y mejora en los tiempos de respuesta.<\/li><li><strong>Automatizaci\u00f3n de procesos cr\u00edticos<\/strong> con plena trazabilidad.<\/li><li><strong>Mayor personalizaci\u00f3n y cercan\u00eda<\/strong> en las relaciones con los asegurados.<\/li><li><strong>Cumplimiento normativo garantizado<\/strong> en todas las comunicaciones.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-64af8b4\" data-id=\"64af8b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ac5020 elementor-widget__width-auto elementor-widget elementor-widget-counter\" data-id=\"4ac5020\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Transacciones al a\u00f1o<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"40\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">M<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aca99da elementor-widget__width-auto elementor-widget elementor-widget-counter\" data-id=\"aca99da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Comunicaciones personalizadas gestionadas anualmente<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"20\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">M<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-b43a2e6 e-con-full e-flex e-con e-parent\" data-id=\"b43a2e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fee0f9 elementor-widget elementor-widget-neuros_heading\" data-id=\"2fee0f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"neuros_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"neuros-heading-widget\"><h3 class=\"neuros-heading\"><span class=\"neuros-heading-content has_gradient_color_text\">Erlazionatutako arrakasta-kasuak<\/span><\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b20eb52 elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"b20eb52\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:45675,&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t<style id=\"loop-45675\">.elementor-45675 .elementor-element.elementor-element-13214511{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--flex-wrap:wrap;--border-radius:30px 30px 30px 30px;--padding-top:8%;--padding-bottom:8%;--padding-left:8%;--padding-right:8%;}.elementor-45675 .elementor-element.elementor-element-13214511:not(.elementor-motion-effects-element-type-background), .elementor-45675 .elementor-element.elementor-element-13214511 > .elementor-motion-effects-container > 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.elementor-heading-title{font-size:18px;}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"45675\" class=\"elementor elementor-45675 swiper-slide e-loop-item e-loop-item-50197 post-50197 neuros_case_study type-neuros_case_study status-publish has-post-thumbnail hentry neuros_case_study_category-banku-eta-aseguruak neuros_case_study_category-negozio-estrategikorako-aholkularitza neuros_case_study_tag-negozio-estrategia\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-13214511 e-con-full e-flex e-con e-parent\" data-id=\"13214511\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d211de5 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"d211de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/teknei.com\/eu\/case-studies\/kapital-digitalaren-sektorerako-negozio-plan-baten-garapena\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2000\" height=\"1126\" src=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/BUSINEESPLAN.jpg\" class=\"attachment-full size-full wp-image-44403\" alt=\"\" srcset=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/BUSINEESPLAN.jpg 2000w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/BUSINEESPLAN-300x169.jpg 300w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/BUSINEESPLAN-1024x577.jpg 1024w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/BUSINEESPLAN-768x432.jpg 768w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7917f591 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"7917f591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/teknei.com\/eu\/case-studies\/kapital-digitalaren-sektorerako-negozio-plan-baten-garapena\/\">Kapital digitalaren sektorerako negozio-plan baten garapena<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"45675\" class=\"elementor elementor-45675 swiper-slide e-loop-item e-loop-item-50194 post-50194 neuros_case_study type-neuros_case_study status-publish has-post-thumbnail hentry neuros_case_study_category-banku-eta-aseguruak neuros_case_study_category-datuen-estrategia neuros_case_study_tag-datuetan-oinarritutako-negozioa\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-13214511 e-con-full e-flex e-con e-parent\" data-id=\"13214511\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d211de5 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"d211de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/teknei.com\/eu\/case-studies\/kontrol-panel-adimendunak-power-birekin\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2000\" height=\"1126\" src=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/Informe5_V2.jpg\" class=\"attachment-full size-full wp-image-44407\" alt=\"\" srcset=\"https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/Informe5_V2.jpg 2000w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/Informe5_V2-300x169.jpg 300w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/Informe5_V2-1024x577.jpg 1024w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/06\/Informe5_V2-768x432.jpg 768w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7917f591 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"7917f591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/teknei.com\/eu\/case-studies\/kontrol-panel-adimendunak-power-birekin\/\">Kontrol-panel adimendunak Power BIrekin<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"45675\" class=\"elementor elementor-45675 swiper-slide e-loop-item e-loop-item-50186 post-50186 neuros_case_study type-neuros_case_study status-publish has-post-thumbnail hentry neuros_case_study_category-banku-eta-aseguruak neuros_case_study_category-iag neuros_case_study_tag-modelo-pertsonalizatuak\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-13214511 e-con-full e-flex e-con e-parent\" data-id=\"13214511\" 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https:\/\/teknei.com\/wp-content\/uploads\/2025\/12\/CS-01-300x169.jpg 300w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/12\/CS-01-1024x577.jpg 1024w, https:\/\/teknei.com\/wp-content\/uploads\/2025\/12\/CS-01-768x432.jpg 768w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7917f591 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"7917f591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/teknei.com\/eu\/case-studies\/ccm-eraldaketa-digitala\/\">CCM eraldaketa digitala<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div 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Ohiko prozesuak garestiak, malgutasun gutxikoak ziren eta ez zuten esperientzia homogeneorik ezta elkarreraginetan behar adinako trazabilitaterik bermatzen. 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