AI & automationDigital workplace
At Teknei we accompany organizations in their evolution towards a digital, intelligent and people-centric work environment. Our Digital Workplace approach combines technology, specialized support and training to create more efficient, secure and satisfying work experiences for both employees and customers.
We offer specialized and close support to solve incidents quickly and efficiently:
- User Service Center(CAU) with three levels: technical, functional and applications.
- Resolution of incidents and requests under ITIL methodology.
- Teams specialized in communication, empathy and problem solving.
- Continuous improvement of the end-user experience.
We comprehensively manage the workplace, ensuring alignment with the needs of the business:
- Provisioning, configuration and maintenance of equipment.
- Software management, updates and security policies.
- Proactive monitoring and remote support.
- Workplace governance based on a strategic approach.
We train and accompany people to promote the adoption of digital tools and foster a collaborative culture:
- Practical training in key digital tools.
- Sessions on technology trends and their impact on the workplace.
- Support in the cultural change towards digital collaboration.
We implement technology and AI solutions to improve customer interaction, creating agile and personalized experiences:
- Implementation of platforms such as Zendesk, Odigo and Freshworks.
- AI integration to orchestrate interactions and improve response times.
- Design of omnichannel experiences aligned with customer expectations.
At Teknei the Digital Workplace is a new way of working, collaborating and attending. We combine digital tools, human support and strategic vision to build more agile, secure and people-centered work environments.
Because improving the user and customer experience is key to transforming any business.
- We accompany organizations in the transformation to a digital, efficient and people-centered work environment.
- We manage the integral support to users with specialized attention and quick resolution of incidents.
- We manage and optimize intelligent workplaces, with proactive monitoring and strategic governance.
- We design training and technology adoption programs that facilitate cultural change and improve productivity.
- We implement innovative customer service solutions, integrating AI and omnichannel experiences.
- Increased productivity and user satisfaction, thanks to agile and specialized support.
- Increased safety and operational efficiency with updated and strategically managed workstations.
- Teams better prepared and committed to digital tools and collaborative processes.
- Faster, more personalized and consistent customer experiences across all channels.
- Cost reduction and continuous optimization through innovative technologies and user-centered processes.
