A major business group, in charge of handling complaints for one of Spain’s leading airlines, was facing slow, manual, multilingual processes that required several days of review and response. The urgent need: to drastically reduce response times and improve operational efficiency
Generative artificial intelligence applied to banking
A top-tier banking institution wanted to explore the potential of Generative Artificial Intelligence to improve its competitive positioning and optimize its day-to-day operations. The goal: anticipate customer churn and discover new relationship opportunities in the business ecosystem. We designed and implemented