A major financial institution needed to strengthen its identity verification processes to comply with strict national and European regulations on fraud prevention and money laundering. Its traditional internal procedures were slow, prone to errors, and struggled to ensure the traceability and
Intelligent email automation
A major tour operator needed to streamline and automate the management of pickup time requests (pickup times for transfers), which were usually handled manually by the operations team. The volume of queries, the variability of email formats, and the need to
Implementation of a virtual assistant with AI
A major business group, in charge of handling complaints for one of Spain’s leading airlines, was facing slow, manual, multilingual processes that required several days of review and response. The urgent need: to drastically reduce response times and improve operational efficiency
Generative artificial intelligence applied to banking
A top-tier banking institution wanted to explore the potential of Generative Artificial Intelligence to improve its competitive positioning and optimize its day-to-day operations. The goal: anticipate customer churn and discover new relationship opportunities in the business ecosystem. We designed and implemented