The Getxo City Council is facing the need to evolve its model for serving citizens in order to adapt it to an increasingly digital, demanding, and multichannel environment, where citizens demand immediacy, accessibility, and personalization. The existing model had limitations in
Outsourced Identity Validation: Regulatory Compliance and Security
A major financial institution needed to strengthen its identity verification processes to comply with strict national and European regulations on fraud prevention and money laundering. Its traditional internal procedures were slow, prone to errors, and struggled to ensure the traceability and
Intelligent email automation
A major tour operator needed to streamline and automate the management of pickup time requests (pickup times for transfers), which were usually handled manually by the operations team. The volume of queries, the variability of email formats, and the need to
Generative artificial intelligence applied to banking
A top-tier banking institution wanted to explore the potential of Generative Artificial Intelligence to improve its competitive positioning and optimize its day-to-day operations. The goal: anticipate customer churn and discover new relationship opportunities in the business ecosystem. We designed and implemented