A major financial institution needed to strengthen its identity verification processes to comply with strict national and European regulations on fraud prevention and money laundering. Its traditional internal procedures were slow, prone to errors, and struggled to ensure the traceability and
Intelligent visual management
A major Basque newspaper needed to transform the management of its photo archive, which handled a large volume of images annually. The manual cataloging process was slow, inconsistent, and made it difficult to quickly locate specific content for its daily publications.
Intelligent email automation
A major tour operator needed to streamline and automate the management of pickup time requests (pickup times for transfers), which were usually handled manually by the operations team. The volume of queries, the variability of email formats, and the need to
CCM digital transformation
A major insurance company needed to evolve its customer communications platform, moving from an on-premises infrastructure to a modern, secure, scalable, and fully managed cloud model, without modifying existing document-generating applications. Among the key needs were: Migrate the CCM environment to
Omnichannel communications management
An insurance company needed to improve its customer relationship model, moving towards personalized, multichannel and efficient communication. The traditional processes were costly, inflexible and did not allow for a homogeneous experience or sufficient traceability in the interactions. A Customer Communications Management
Intelligent document management
An insurance company needed to improve efficiency, traceability and security in the management of its documents, both physical and digital. The high volume of documents, the need for quick access to information, regulatory compliance and the growing demand for digitization made
Generative artificial intelligence applied to banking
A top-tier banking institution wanted to explore the potential of Generative Artificial Intelligence to improve its competitive positioning and optimize its day-to-day operations. The goal: anticipate customer churn and discover new relationship opportunities in the business ecosystem. We designed and implemented
Development of a business plan for the digital capitals sector.
A technology company in the financial sector needed to launch a new digital capital market based in Bizkaia. To do so with guarantees, it needed to define its strategic positioning, know the regulatory environment and build a solid Business Plan, aligned