The Surveillance and Vaccination Service, part of the Basque Government’s Public Health and Addiction Directorate, faced the challenge of converting a huge volume of historical handwritten vaccination records, stored only on paper in the Araba, Bizkaia, and Gipuzkoa offices, into digital
BPO and cultural mediation for library management
A city council required comprehensive and professional management of its network of 23 municipal libraries, with the aim of transforming these spaces into dynamic centers for learning and citizen participation. The main challenges included: Complex operational coordination of an extensive network
Technology strategy to transform public health
A public healthcare organization was looking to drive technological innovation in a coordinated way, managing multiple internal proposals and emerging needs. The challenge was to convert a wide range of ideas into a structured, viable innovation strategy aligned with the organization’s
Intelligent backoffice automation with RPA and AI
A company in the retail sector identified significant inefficiencies in the management of its backoffice and the processing of incoming content. To maintain its competitiveness and scale its operations, it needed to define a technological automation solution that would optimize its
Study on the demand for services
A company in the railway sector needed to know the feasibility and potential demand for train service at night. The lack of concrete data made it difficult to plan services adapted to the real needs of the population. We developed a
Cultural and digital transformation with agile methodology
A company dedicated to the social and labor inclusion of people with disabilities needed to adopt digital tools (Microsoft 365) as part of a new way of working. The challenge was not only technological: it required generating a solid digital culture,
CPQ solution selection to streamline and customize offerings
A greenhouse manufacturing company was looking to optimize its commercial quotation process. It needed to identify a CPQ (Configure, Price, Quote) solution that would allow it to configure complex products, accurately estimate costs and generate commercial proposals in an agile manner,
Action plan to combat digital crime
A government agency needed to adapt its cybercrime operations to a new strategic framework. To do so, it required a structured and realistic action plan that would identify emerging cybercrime challenges, define clear objectives and chart a path towards more effective
Development of a business plan for the digital capitals sector.
A technology company in the financial sector needed to launch a new digital capital market based in Bizkaia. To do so with guarantees, it needed to define its strategic positioning, know the regulatory environment and build a solid Business Plan, aligned
Design and implementation of a virtual office
A public employment service needed to transform its service model from a traditional face-to-face system to an accessible, comprehensive and user-centered digital environment. The challenge involved not only technology, but also organizational change, adoption management and support for citizens and companies